Contact Us

Our Quality Control Officer and Customer Service Rep, Nimbus Cloud the Shop Cat, is here to answer any questions you may have! Simply fill out the form on the right and he'll get back to you as soon as paw-ssible! 🐾 Please allow up to 3 days for a response (he often takes long naps after a busy day!).

Questions regarding an order? Fill out the form to the right, and please make sure to include your order # for reference.

Have questions regarding customs or commissions? Fill out this form or send us an email at hello@rhiandddept.com. Please provide specific details (the size you are looking for, materials/fabrics (if it's a plush), desired timeframe, delivery address, the password contained in our Terms & Conditions, and a link to any photos of what you'd like made). Yes, all these are required as they greatly expedite the process for both you, and us! :) We will respond back to you inquiring about any extra details and to discuss pricing. Please be sure to check out our Custom Commissions Info page for information on the entire process.

Please read our FAQs and Shop Policies before contacting us, as your question may be answered there ♥︎