Custom Plush Commission Terms and Conditions

YOU MUST ACKNOWLEDGE AND ACCEPT THE CUSTOM TERMS AND CONDITIONS LISTED ON THIS PAGE BEFORE WE START YOUR CUSTOM PLUSH COMMISSION ORDER.

Below are our Terms and Conditions for all our custom plush commissions.

Please read through our terms before inquiring about a custom commission. By commissioning us for a custom plush commission, you agree to all our T&Cs listed on this page.

When inquiring about a custom plush commission, include the password contained on this page to acknowledge that you have read all the T&Cs listed below. This is to ensure that you have read through all the content below. Inquiries that don't contain the T&Cs password may be ignored or delayed.

PAYMENT

  • We accept payment through PayPal or via a custom listing on our website. We do not accept Deviantart Points, eCheck, Bitcoin, crypto-currency, or any other form of payment.
  • Payment is required upfront before we begin working on your custom, unless we agree to a payment plan with you.
  • If paying in installments via a payment plan, a non-refundable 50% downpayment is due before we begin working on your custom plush.
  • If paying through PayPal, we will send you an invoice for your custom. If paying via a custom listing in our shop, simply add the listing to cart and complete checkout.
  • Full payment for shipping is due before we ship your plush commission. No exceptions.
  • If you refuse to pay shipping once your plush is finished, we will not ship your custom until you pay for the shipping, and we will not refund you.

PRICING AND QUOTES

  • Pricing is determined by complexity, materials, size, timeframe, etc.
  • We do offer rush processing on your order, but at additional cost (typically 50% of or double the price of your custom). Please ask beforehand if you need something rushed so we can see if it's possible.
  • Prices are subject to change any time without notice. If you've already paid for a commission, this won't affect you for that commission. Future commissions however may be affected.
  • Price quotes are valid for 3 months; if you choose to wait past those 3 months you will need to ask for a new price quote.
  • Any discount codes for our shop do NOT apply to our custom commissions.
  • Revisions to the final product may incur additional charges. What types of revisions result in additional charges varies from case to case, but generally redoing embroidery, completely altering a plush pattern that is already assembled, and other large-scale revisions will require additional payment before said revisions will be made. These additional charges aren’t common, however they do require a significant amount of time and work and thus are not free.

PROCESSING TIME

  • How long it takes us to work on and complete your plush commission is referred to as processing time. You can read more about our processing times here.
  • By commissioning us, you agree to wait up to 2 months for us to begin your commission. Don't panic though! It usually takes way less time than that, but please just keep this in mind. If this is the case, we will tell you upfront before you pay for your custom commission.
  • Production time varies depending on our current workload, the details of your custom (size, complexity, etc), and any other unforeseen circumstances that may arise. The average production time is 4-6 weeks, but this is an average, not a guarantee. We will always give you an estimate before you pay for your custom.
  • Production time on your custom plush may increase at any time. This is uncommon, but if this happens, we will notify you immediately along with a new estimated timeframe.
  • You can view our current queue here to get an idea of how much work we currently have and where your commission would fall in line.
  • We do not promise to meet any deadlines. We will try, but never guarantee.
  • Patience is required to ensure your plush's quality as there can be unforeseen delays. We always try to keep everyone on board of any delays on our social media outlets and will notify you immediately via email.
  • Custom work requires a lot of time, understanding, and patience, so please do not commission us if you are not willing to wait and cannot handle any delays.

REQUESTING UPDATES WHILE YOU WAIT

  • We will post WIP photos on our social media accounts, and can email you progress photos upon request.
  • This time is very busy for us, so please don’t expect us to reach out to you every single day about your custom plush. You are welcome to follow us on instagram to see the progress. You can also reach out to us for occasional updates and any questions, but again please do not expect updates every day, as this is just not feasible.
  • We will automatically send you updates and images at key points that require your input/approval.
  • Once your custom plush is complete we will send you pictures before we ship it to confirm you are happy with the final result.

RECEIVING YOUR ITEMS & SHIPPING

  • Your plush will be mailed to you once you have approved the final product. Shipping typically takes 5-10 business days (domestic). International orders can take several weeks. We are not responsible for any delays in shipping.
  • Full payment for your plush and shipping is due before we ship your custom plush commission. No exceptions.
  • Once the plush is sent out, it is no longer our responsibility! We primarily ship via USPS, using Priority Mail/Standard Mail for domestic orders, and International First-Class/Priority for orders outside of the U.S.. Expedited services are available and full insurance for Priority & up can also be purchased. We will never send an order through a service where tracking is unavailable (this includes First-Class International to some countries).
  • We are not responsible for lost, stolen, or mis-delivered packages and will not offer refunds for such.
  • We are not responsible if you enter an incorrect address and we ship to the address provided. Please double check the shipping address you provide us with to ensure you receive your custom.

GENERAL INFO

Artistic Interpretation

  • Please leave room for some artistic interpretation. We are fine with strict orders, but make sure you give us very clear details if you want something very specific. We prefer reference pictures over text or verbal descriptions.
  • We always do our absolute best to make your custom commission as perfect as possible and according to your vision, but we also need cooperation. If there are any specific details we must not forget, be sure to tell us.

NSFW and Other Limitations

  • We do not create NSFW work or any fetish or sexual customs. No exceptions.

Trades, Free Art, Discounts, and Exposure for Free Work

  • We do not create customs for free, nor do we offer any special discounts for special circumstances. Please understand that we are real people with real bills and real lives, and we use what little profit we make from our work to pay our bills/house, put food on the table, and run our shop. Do not guilt-trip us into creating free art for you. Everyone has a sob story and if you are not willing to pay for our work then we politely ask that you seek artisans that fit more within your budget ♥︎
  • We do not offer our services or any of our work for free in exchange for exposure. Exposure is not edible, nor does it cover our overhead.
  • We are open to trades, however. If, when, and what we will trade for is dependent on many factors and determined on a case by case scenario. Please contact us if you would like to make a trade.
  • Disrespecting us, our work, and violating any of our T&Cs will result in a permanent ban from our shop as well as a ban on all commission work requested.

USAGE POLICY & COPYRIGHT

  • As the creators and artists of all physical creations and art/images created in our shop, we retain all rights to use WIP images, finished product images, or edited products as part of our portfolio here on our website, on social media, on Patreon, on DeviantArt, YouTube, and anywhere else we choose. If the character does not belong to us (i.e. if it's a character you have created), then you (or the owner) will be credited in the description wherever we post the images.
  • We retain full rights to all our images and plush sewing patterns. When commissioning us you understand we have the right to post said images on our website and across various platforms (again, with credit to you/the owner).
  • Our custom commissions are for personal and non-commercial/monetary use ONLY unless stated otherwise before commissioning us.
  • No redistributing or reselling. All rights to the work (both physical and digital) we’ve made belong to us and you are not authorized to resell them nor use them for any selling/monetary gain purposes.
  • You are not authorized to replicate or make duplicates of the custom we make for you.
  • We ask that you always credit us (preferably a tag on social media and a link back to our website https://www.rhiandddept.com) when sharing images of the work we've created for you.
  • You are not allowed to "recreate" any of our work, nor redistribute or sell it in any way.
  • Disassembling our work to recreate the pattern is strictly prohibited, and we will take legal action against anyone who violates this.
  • You are not allowed to take credit for our work, nor allowed to pass any of our work off as your creations.

REFUNDS, RETURNS, & CANCELLATIONS

  • Once we begin work on your custom plush commission, there are no refunds for the work already completed.
  • You can request a cancellation at any time, however it is exclusively up to us if we accept or decline your request to cancel.
  • If we agree to cancel your order, we will offer a partial refund, minus the cost of all materials, the time spent working on your plush up to that point, and the 50% upfront downpayment.
  • If we have not yet started gathering materials and working on your custom plush order, we will refund you 100% of the cost of your order. If we have already bought/acquired materials for your project, but haven't started working on it, we will refund you minus the cost of the materials.
  • Once your custom plush is shipped, there are no refunds or returns. No exceptions.
  • We are not responsible for any damage incurred during shipping, and are not responsible for lost, stolen, damaged, or mis-delivered packages.
  • If you enter an incorrect shipping address and do not inform us, and we ship to that address, we are not responsible.

DISPLAY, PRIVACY, & NON-DISCLOSURE AGREEMENTS

  • As mentioned above, we have all rights to post images and/or videos of your commission.
  • We will never claim your character as our own or take credit for your idea. We simply take your character or idea and create it for you in whatever medium you choose. You still own the rights to your character (for example if you are an author, you still hold all rights to your book character). We just own the rights to the images we have taken while working on your custom (i.e. WIP photos of us creating your custom and the finished product for our portfolio here on our website).
  • We will never recreate your specific character to sell to other people (the only exception is to copyrighted characters such as a custom colored Pokemon, etc. as you do not own the rights to those characters).
  • At this time we no longer offer Non-Disclosure Agreements (NDA) as this limits our rights to use images of our work that feature your idea or character. If you prefer that we don't post pictures of your commission, you can ask us, however we still have the right to post these images at our discretion.
  • All your personal information is completely confidential. Under no circumstances will we reveal your private info, even if someone asks.

Password when inquiring about a custom commission: squimbus


Important Note from the Artist

We are a very small shop (it’s just the two of us making and running everything). We ask that you please be understanding of this and be respectful of our time too. We are real people with lives (we have full time jobs outside of Rhi & D Dept), and as such are not available 24/7. We work throughout the week, and occasionally during the weekends when we have nothing else going on. We try to spend our weekends relaxing, enjoying our home, and spending time together. We will never waste your time, and we ask that you please respect our time as well ♥︎