Quagsire Pokemon Plush | Made to Order

Looking for our policies for Custom Commissions? You can view them here!

* Custom plush commissions have their own set of Terms & Conditions in addition to our overall shop policies.

Processing Time is the number of business days it usually takes for an order to wait for its turn to ship. This is always listed at the top of our shop website and updated regularly. A more general estimate (not updated regularly) is listed in each of our shop’s listings. We are a small team (only 2 of us!) and work full time jobs on the side. We really appreciate your patience as we get through orders, especially during busy seasons and popular releases.

Processing times vary for each item in our shop. Processing times listed throughout our shop are estimates only, and should only be used as an estimate, not a guarantee.

We are not a big name manufacturer; we are two artists who hand make everything you see in our store! Because of this, our processing times naturally increase when we have an influx of orders. To get an idea of where your order is in our queue, you can view our current list of orders and customs here. We greatly appreciate your patience and patronage during this time ♥︎ If you have any questions send us an email at hello@rhiandddept.com.

ORDER DELAYS

Please read the Processing Time section under each item prior to purchasing. Refunds will not be made due to failing to read the Processing Times, nor will we offer any refunds or cancellations due to impatience for waiting on said items. We also do not offer refunds for processing delays, however we will notify you promptly if we expect any delays on your order.

INCREASED PROCESSING TIMES

During shop updates and launches, and busy holidays (November – January), our order amount increases and therefore order processing times may go up by 3-4 weeks. It is normal to wait as long as 8 weeks for your preorder item to ship.

When our workload increases, so do our processing times. We try to keep all our listings updated with current processing times, but please note your order may take as long as 4-8 weeks longer than listed. Since our processing time and workload is always fluctuating, we don’t always update every single listing on our shop. Each listing’s processing time is a general estimate, and should be treated as a rough estimate, not a guarantee.

Please refrain from inquiring about the processing time of your order until after 8 weeks have passed.

Supply chain issues and busy holidays increase our processing times.

READY TO SHIP ITEMS

Items in our store marked ‘Ready to Ship’ mean they are already made and ready to ship when you place your order.

Please allow 3-5 business days for us to package your ready-to-ship item and mail it out.